Frequently Asked Questions
Everything you need to know about the platform.
Getting Started
How do I create an account?
Is it free to join?
What's the difference between a client and a professional?
Bookings & Sessions
How do I book a session?
What happens if a professional doesn't show up?
Can I reschedule or cancel a booking?
How long are sessions?
Payments & Billing
What payment methods are accepted?
When am I charged?
How do refunds work?
What is the platform fee?
For Professionals
How do I list my services?
How and when do I get paid?
How do I get verified?
Can I set my own rates?
Trust & Safety
How are professionals vetted?
What if I have a bad experience?
Is my personal information safe?
Still have questions? We're happy to help.
Contact Support
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